Trusted by Australian SMEs

Managed ServicesProactive IT management

Complete IT management for Australian SMEs. Local support team, predictable monthly costs, and 24/7 monitoring.

24/7 Monitoring
Proactive support
IT Management
Complete oversight
Help Desk
Expert support
Quick Response
Rapid resolution

Managed IT Services Solutions

Explore our comprehensive range of managed IT services

Help Desk Support

24/7 technical support and assistance for all your IT needs, ensuring minimal disruption to your business operations.

Key Features

24/7 technical support via phone, email, and chat
Rapid incident response and resolution
User access management and support
Hardware and software troubleshooting
IT service desk analytics and reporting

How We Help

Get access to our team of certified IT professionals who understand your business needs and provide personalized support solutions.

Our structured approach to incident management ensures quick resolution of IT issues with clear communication and follow-up.

Access our comprehensive knowledge base of common issues and solutions, enabling faster problem resolution and reduced downtime.

We maintain strict SLAs with guaranteed response times based on incident priority, ensuring your critical issues are addressed promptly.

Infrastructure

Comprehensive management and optimization of your IT infrastructure to ensure reliability, scalability, and peak performance.

Key Features

Network infrastructure monitoring and management
Server administration and maintenance
Cloud infrastructure optimization
Performance monitoring and capacity planning
Infrastructure documentation and reporting

How We Help

Our advanced monitoring systems detect and address potential issues before they impact your business operations.

Regular assessment and optimization of your infrastructure to ensure optimal performance and cost-efficiency.

Strategic planning and scaling of infrastructure resources to meet your growing business needs.

Development of long-term infrastructure strategies aligned with your business objectives and industry trends.

Cybersecurity

Enterprise-grade security solutions to protect your business from evolving cyber threats and ensure data safety.

Key Features

Real-time threat detection and response
Security awareness training
Vulnerability assessment and management
Security policy implementation
Compliance monitoring and reporting

How We Help

24/7 monitoring and response to security threats by our dedicated security operations team.

Regular security awareness training to help your team identify and prevent security threats.

Access to latest threat intelligence and proactive security measures to prevent emerging threats.

Ensuring your security measures meet industry standards and regulatory requirements.

Data Protection

Comprehensive data backup and recovery solutions to ensure business continuity and data integrity.

Key Features

Automated backup and recovery
Data encryption and security
Disaster recovery planning
Data compliance management
Regular backup testing and validation

How We Help

Customized backup solutions designed to meet your specific data protection requirements and recovery objectives.

Comprehensive disaster recovery planning and testing to ensure business continuity in any scenario.

Ensuring your data protection measures meet industry regulations and compliance requirements.

Regular testing of backup and recovery procedures to ensure reliability when needed.

Productivity Tools

Implementation and management of modern workplace tools to enhance team collaboration and efficiency.

Key Features

Microsoft 365 management and support
Collaboration tools implementation
Workflow automation solutions
Mobile device management
Productivity analytics and reporting

How We Help

Expert guidance in selecting and implementing the right productivity tools for your business needs.

Seamless integration of productivity tools with your existing systems and workflows.

Comprehensive training and support to ensure successful adoption of new productivity tools.

Continuous monitoring and optimization of tools to maximize team productivity and ROI.

Endpoint Management

Centralized management and security for all your endpoints, from workstations to mobile devices.

Key Features

Device lifecycle management
Software deployment and patching
Asset inventory and tracking
Remote device configuration
Security policy enforcement

How We Help

Comprehensive management of all endpoints including workstations, laptops, and mobile devices with centralized control and monitoring.

Enforce security policies, manage updates, and ensure compliance across all endpoints in your organization.

Automated software deployment, updates, and patch management to keep all devices current and secure.

Real-time inventory tracking and reporting of all hardware and software assets across your organization.

Compare Our Plans

Choose the perfect plan for your business needs

Essential

Essential IT support and security for small businesses.

From
$125
per user/month
Business Hours Help Desk (8am-5pm AEST)
Email & Phone Support
Remote Troubleshooting
Basic User Administration
Password Resets & Account Management
Microsoft 365 and Google Workspace
+4 more features
Talk to Sales
Recommended

Professional

Comprehensive IT management for growing businesses.

From
$175
per user/month
Priority Help Desk Support
Dedicated Support Team
VIP Response Times
Advanced User Administration
Training & Documentation
Microsoft 365 and Google Workspace
+5 more features
Talk to Sales

Enterprise

Enterprise-grade solutions for organizations with complex requirements. Contact our sales team for a tailored quote.

Custom
24/7 Enterprise Support
Dedicated support team with rapid response times
Custom Security Solutions
Tailored security policies and compliance management
Strategic IT Planning
Long-term technology roadmap and consulting
Advanced Threat Protection
Enterprise-grade security with AI-driven detection
Compliance Management
Continuous monitoring and reporting
Talk to Sales

Why Choose Pacific Data

Enterprise-grade solutions backed by proven expertise

Cloud First

Modern, scalable solutions built for the digital age

100% Cloud

Rapid Response

Dedicated Australian team with guaranteed response times

60s Response

Tech Partners

Strategic partnerships with leading technology providers

50+ Partners

Future Ready

Solutions designed for tomorrow's business challenges

AI Ready
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